FAQ'S

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F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

Shipping Policy:

       We at GHC adapt a high volume shipping delay policy clause this means that orders may adapt a longer shipping time   duration before they actually ship due to a daily volume of company orders. Jada Giovonni creates all of our beautiful custom wigs individually by hand so this may cause sudden delays. In the event that your unit order is delayed you will receive email correspondence from us.  You will receive your tracking number within 10 business days or less from the next business day of which your order was placed. Hair is typically shipped on the 10th business day from our storefront location in Detroit, Michigan. Weekends/holidays are not included in the shipping time durations. This is the shipping time frame for domestic and international orders. We ship USPS priority mail which may take an additional few days to arrive to you depending on your location.  If item is available for immediate shipping or rush check product description. Shipping and billing addresses MUST MATCH FOR ALL ORDERS NO EXCEPTION. By purchasing you agree to the terms of this shipping policy.

Shipping Cost:

We Charge $25 for shipping and handling fees. We also insure all of your luxury items with this fee to keep your precious extensions safe while it is in transit to you, our valued customer. Signature confirmation is required on all packages so unfortunately we don't ship to P.O. boxes. 

International Shipping:

We offer worldwide shipping. You will be prompt to enter your postal code when checking out to calculate shipping cost. Any additional shipping fees and procedures will be emailed separately per individual order accommodation if necessary.

Expedited Shipping:

To request expedited shipping on your items please email info@giovonnihairco.com along with your order number in hopes of a faster turn around time. Please note expedited shipping is discretionary under product availability. 

Custom Unit Order :

 Are non-refundable. We will accommodate each customer with complimentary care tips or treatments up to a new wig based off four discretion and the integrity of all worn unit after purchased from us. Liability is limited.

How Much Hair Will I Need?:

Our bundles weigh 4-5 oz and are fully thick from root to tip so 2-3 bundles are recommended for natural density when using lengths 12-20", 22" and above will require 3-4 bundles for full thickness since the weight of the hair is in the length of the hair. Two of the longest lengths are always recommended. This information is advised when also using a lace closure or lace frontal as well. 13x6 lace frontals take up a significant amount off your head space.

How Long Will the Hair Last?

It is a proven fact that Giovonni Hair will last several years wit the proper maintenance.

Bleached Knots? 

     What are Bleached knots? Bleached Knots is a service feature that we now offer for lace closures and lace frontals only (not full lace wigs) that allows the appearance of the lace closure and or lace frontal to already have a natural appearing lace and scalp illusion. Bleaching the knots will make the lace transparent reflecting whatever skin stone that you are underneath, making it ready to install already appearing natural. This service adds 3-5 business days to you 5-7 business day shipping time no exceptions. Expediting this service may or may not be available due to volume of orders. Email slayywithus@gmail.com to check status of your orders please allow the full 12 business days to pass before emailing about your bleached knots item.

Customized Lace Frontals? 
At the time we do not offer customized lace frontals. However our lace frontals come with a natural less dense hairline but you will still need to have your lace frontal customized to your specific hair line desire.

How/When to Co-wash?

It Is highly recommended to wash your extensions with sulfate free products, deep condition, apply light oil and allow to air dry prior to installation this also gives the consumer a first hand interaction with this beautiful hair. Initial co-wash restores hairs natural oils and moisture allowing it to remain soft, bouncy and tangle free. Co-washing is essential once every 1-2 weeks when wearing the hair constantly. Preserving the hair through co-washing will demote minimal shedding and or minimal tangling. Co-washing and applying light weight oils is essential if the hair has been chemically treated or colored and should be done more frequently in this case to prevent drying and breakage.

Should I use oil on my Hair Extensions?

Yes. Virgin hair is cut from original donors. Oil preserves the hair. Keeping the hair moisturized with light weight oils such as Moroccan Argan oil will keep the hair from drying out. Very small amounts of oil is recommended after co-washing and during weekly wear in between washes. More oil should be used if the hair has be bleached or colored.

Full lace wig Care:

Virgin full lace wigs should be maintained the same as bundles. Lace wigs are constructed from a mesh lace cap that attaches each hair follicle to the unit. Its important to keep lace underneath hydrated and from drying by spraying light oil sheen underneath the lace cap away from hair. Also keep Moroccan oil in the hair same the bundles to keep hair moisture and from breaking off the lace cap. Properly maintaining and restoring the hair on the the full lace wig will demote shedding and allow full lace wig to stay full and last up to 5months. 

Recommended Products:

 Dove intensive care line (shampoo and conditioner), Garnier Frutis "Damage Eraser" Line, Bedhead, Cantu, Organix line, Organix Moroccan Argan Oil, John Freda Frizz ease serum,Chi silk infusions serum ,Silk elements line, Biosilk products, Creme of Nature products, Silicone mix.

How to wash units/Clean/Remove Lace frontal adhesive?

Units may be washed same as co-washing the bundles by removing it from your head. Direct the hair with a wide tooth comb from the bottom to the top.
Lace frontal adhesives can be removed with 91% alcohol and or lace glue remover.

Disputes and Chargebacks

We will prosecute any fraudulent buyers or customers deliberately creating chargebacks for authorized purchases. Lawsuit documents from small claims court will be Mailed to the billing address where customer will be subpoenaed to our states local court.

 

Booking Appointments/One on One Classes    

To contact our master stylist Jada Giovonni please email SLAYYwithUs@gmail.com please allow 48 hrs for a response. Booking is done through JadaGiovonni.acuityscheduling.com/

 

Can the hair be colored?

 Yes. Hair extensions should be colored by professionals so that the extension won't be over processed.

Can the Curly Hair Straighten and Curl Pattern Sustain?

Giovonni Hair is 100% virgin and versatile so yes our curly textures may be bone straightened and restore natural wave patterns, however straightening and chemically treating the hair will result in loosening the natural wave pattern since the extensions are no longer alive, minimal heat damage and chemicals will keep the natural waves lively.

Return/Exchange Policy:

There are absolutely No REFUNDS. Our hair is carefully inspected before we send it to our most valued customers. Therefore if the hair does not meet Giovonni Hair Company's golden standards we will then exchange the unworn/unused hair within 7 business days. The hair must be in the same state as when is was purchased and or received no exceptions. Full Lace WIGS worn or unworn CANNOT be returned or exchanged, full lace wigs are pre-ordered and made to order items so please be sure to order your correct size and lace color. Giovonni Hair Company will not exchange or order a new wig to be made just because the customer did not input their correct sizing and or lace color. 

Whats Density? Understanding full lace wig density
Density means fullness of the full lace wig. Please see the density chart under the full lace wig tab.
  
Whats the difference between 13x4 and 13x6 lace frontal?
13” across the hairline and 4 “long or 6 “ long in part spacing, is the difference between 13x4 and 13x6 lace frontals. 13x6 lace frontals cover a significant portion of the head space please keep that in mind if your head is small or if you wish to use 3 or more bundles in your head. 13x 6 lace frontals have 6” long parts throughout the frontal and 13x4 lace frontals have 4” long part throughout the frontal.

 

What is 360 lace band?

This is a lace frontal that covers the entire perimeter allowing you to put your install in high natural looking ponytails will require adhesive or tape. Please see product description.

What is the difference between full lace wigs glued wigs and glueless wigs?
The glued full lace wig require adhesive or lace tape as the entire base is lace and the glueless wig has combs and clips in the inside with and adjustable strap in the back which can be installed glueless.

What is the difference between standard full lace wigs and off the shelve wigs?

The standard wigs are not customized with bleached and the shelf wigs are customized with bleached and ready to wear being styled .

Wholesale

For beginner or elite wholesale packages, please email info@giovonnihairco.com